PACT a service for agents and terminals

Port of Amsterdam works together with chain partners in the Amsterdam port region to reduce delays in the port. One of the initiatives is the service PACT.

Advantages PACT

  • Terminals: less phone traffic
  • Agents: less phone traffic
  • Port of Amsterdam: less over-ordering
Arrivals scheepsbewegingen Amsterdam

Cooperation by sharing data

PACT is a service on the online port portal MyPort for outgoing ocean vessels from agents and terminals in the Amsterdam port. By cleverly sharing data with each other, we make the port more predictable and aim to reduce delays. The initiative was born during a Port Performance Meeting (PPM), a periodic consultation with Port of Amsterdam and the companies in the port. PACT is in use since April 2023.

Pact pilot scherm overzicht

Procedure PACT

Participants give with PACT an update earlier in the ordering process when they have started the last step of their operational process. This is the so-called ETCF90% (Estimated Time Cargo Finished 90%). The agent receives a notification of this and is not allowed to place an order until he receives this notification. By order we mean ordering pilots and tugs and reserving the lock.

For the use of the service there is a PACT manual (in Dutch). You can also watch the demo's for the terminal and agent.

Demo terminal & Demo agent

Beroepen in de Amsterdamse haven

Added value for participants

The added value for the terminals is that they can plan longer in advance and less telephone traffic is needed with the agent. This is partly due to the fact that the ETCF90% is used very consciously. For the agent, the added value is less telephone traffic. However, telephone traffic is still necessary to be able to do the work. For Port of Amsterdam, the added value is less over-ordering so that the locks, pilotage and tugs can be used more efficiently. In this way, together we reduce delays in the port.

Participants list
Terminals: Evos East, Evos West, Exolum, VTTI, Zenith
Agents: LBH, Maripro, Mariteam Shipping, Vertom, Wilhelmsen

Rollen MyPort

Implementation PACT

From 14 April 2023, actual implementation will take place in phases at terminals and agents. Around the summer, there will be feedback to stakeholders on implementation progress and initial user results.

Questions or interest?
Do you have questions, comments or interest among terminals and agents? Let us know via email to

Frequently asked questions PACT